Returns / Warranty

1
RETURN OF THE GOODS MUST BE CARRIED OUT WITHIN 10 DAYS OF THE PURCHASE
2
THE GOODS MUST BE IN UNDAMAGED AND UNTAINTED ORIGINAL PACKAGING
3
Parts submitted for warranty consideration must be cleaned with the manufacturer's markings still visible
4
Please fill in the returns form electronically on the AUTO KADA website or submit it in the e-shop

  • The return policy and warranty certificate for AUTO KADA batteries, see here.
    The warranty terms for battery, see here.
  • The problem in performance of the part should be described:
    1. How it occurred and when, what actions were taken, etc.;
    2. The problem area must be indicated (marked) on the part;
    3. It is preferable to attach a video confirming the particular defect;
    4. Video capture is obligatory in the case of oil and other fluid leaks, air leaks;
    5. Parts of the electric circuit - must have a computer error printout or measurement results from an electrician (can be in video format);
    6. OE parts: Gas pedals, modulators (OE, Knor-Bremse, WABCO); Electric levelling valves (OE, Knor-Bremse, WABCO); control units (OE, Knor-Bremse, WABCO); control sensors (OE, Knor-Bremse, WABCO); a printout of the error codes must be submitted along with the claimed defective part.
  • 1. In the event that a warranty part is sent to the factory and is not accepted as a warranty part, the customer must pay the shipping costs to and from the factory if they wish to return the part.
    2. If the damaged part has caused additional defects/problems that should have been solved immediately, objective evidence/invoices must be submitted at the same time as the warranty claim. (*additional reimbursement will be considered if the part manufacturer's warranty terms provide it).
  • 1. If the original packaging is damaged or tainted or has not been preserved;
    2. No electrical parts are returned if the sealed packaging is damaged;
    3. Repair kits, if their packaging is open;
    4. Specially ordered items are not subject to exchange or return.
  • Probable warranty cases are reviewed and sent to the manufacturer by the AUTO KADA service representative within 1 week.
    The manufacturer shall be responsible for the remainder of the warranty, including its duration.

  • The old cases must be clean and free of oil.

    SACHS clutch return general terms and summary.

    BTS TURBO turbines return policy: See here.

    EMITEC ADBLUE return policy: See here.

    ALBONAIR ADBLUE return policy: See here.

    ECOFIT ADBLUE return policy: See here.

    Brake calipers return policy: See here.

    WABCO return policy: See here.

    KNORR-BREMSE return policy: See here.

    REMA.GERMANY return policy: See here.

    DPF DINEX return policy: See here.

RETURN OF GOODS

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